Telemarketing is a powerful tool, but often ineffectively utilized. Whether your objective is cost effective appointment generation or effectively closing the sale via telephone, our custom scripting telemarketing program, training and implementation will be fast and effective results
Bbetter Training seminars provides customized telemarketing training to companies helping sales organizations become more productive in their communication with their prospects, or customers. Through the implementation of our telemarketing sales systems, we help your sales and customer service staff to increase top line revenue while lowering costs and increasing margins. We will help you to accomplish these goals by aiding you in building a Strategic Sales Organization while integrating and strengthening your identification of strategic sales telemarketing management opportunities and directing those insights into an in depth analysis of your sales forces alignment with your customer’s procurement process
* Develop effective sales approaches using the telephone
* How to handle conflict
*Cold calls scripting
* Customer life time value
* Managers Leaderships skills
* Master turning a rejection into a sale
* Managing calls in a way that creates a sense of outstanding service quality
*Managers Motivate salespeople within the organization
* Developing rapport with potential customer
* Developing cultural sensitivities
* Developing sales closing and sale process telephone skills
As always, each telemarketing training program is tailored to your company, your industry and your people. In addition, each sales training program incorporates the skills and tools utilized by your top achievers.
Asking the right questions is only part of the process. Understanding the answers and utilizing that information are essential in moving forward to a close. Each telemarketing training program will teach your Team Managers the rapport building skills necessary to open a relationship. They will develop the listening skills required to wait for all the answers. And they will learn to hear what are the key "hot buttons" or influencing factors necessary to close.
Your representatives and Managers will master the Tele-sales techniques that have clients share their needs and how to use the information they have gathered to guide the prospect to the Sale.
The Psychology of selling over the phone will be the initial topic covered. The trainee’s mind is focused on how to prevail over rejection and to uncover a physical stamina to handle a minimum of 8 hours of quality phone calls a day. Each trainee’s fear of telemarketing is addressed openly and resolved with compassion. Prevention for burn out is discussed and will be closely monitored daily for each trainee. This key observation will filter out potential quitters while promoting career team members for your company, we are not hard on our trainees, we hand pick and train them to work hard at making your campaign successful.
At Bbetter you will get all aspects of foundation training. We have the passion to train and mold raw talent while building the team’s self-esteem and confidence. Even if we hire agents that have been telemarketing for some time, we still need to teach our methods proprietary to your campaign. It is important to analyze the exact training sessions you need before we begin. Bbetter will supply you with a detailed questionnaire to be filled out prior to the preparation for your classes. Depending on the scale and complexity of your campaign, training times and lengths will vary for proficiency.